GUEST PREPAREDNESS

Your Guide to Seamless
Experiences

Our policies are crafted to safeguard your journey and ensure seamless coordination across Temecula's vineyards and morning balloon launches. Built on mutual respect, clarity, and open expectations.

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Transparent Terms · Guaranteed Operational Clarity · Concierge Support

POLICY WINDOWS & TIMELINES

Clear Guidelines,
Confident Booking

To maintain exceptional service quality, bespoke tasting reservations, and flight crew readiness, we uphold structured notification windows. All cancellations must be confirmed directly with our guest concierge.

"Our commitment is simple: complete clarity before you reserve, ensuring your wine country experience unfolds with grace and total peace of mind."

Notice: Bookings canceled outside the established notice intervals are strictly Non-Refundable due to prior winery, culinary, and flight crew lock-in.

1–2 GUESTS

48-Hour Notice

Individuals and couples receive a 100% full refund or complimentary date transfer when contacting concierge at least 48 hours prior to scheduled tour departure.

Full refund to original payment
Free date rescheduling
Valid up to 48h before departure

3+ GUESTS & GROUPS

72-Hour Notice

Parties of 3 or more require a minimum of 72 hours cancellation notice to release dedicated vehicle fleets, private estate guides, and catering allocations.

100% refund with 72h notice
Covers group fleet releases
Strict phone confirmation required

OFFICIAL CANCELLATION LINE • CALL ONLY (PST 7:00 AM - 8:00 PM)

Direct Concierge Dispatch

Email or voicemails submitted after hours do not pause the deadline window. Please speak directly with an agent to receive your written cancellation release code.

Call Uncorked Tours(888) 400-7641 • 9am–5pm PST

Call Sunrise Balloons(800) 548-9912 • 8am–5pm PST

REFUND ELIGIBILITY

Secure Your Peace of Mind

Because our intimate hot air balloon flights and curated winery tasting seats are strictly reserved in advance, all standard tour reservations are Non-Refundable unless the Tour Protection Plan is added at checkout.

Standard Booking

Tickets are strictly non-refundable upon confirmation. Cancellations result in complete forfeiture of fare.

With Tour Protection

Unlocks full reimbursement privileges and shields your booking investment against unexpected events.

Official Tour Protection Seal

The dedicated safety net designed for complete travel assurance and investment protection.

Guaranteed 100% refund eligibility for covered claims
Seamless single-call cancellation processing
Must be selected during initial online reservation

Available at Booking Checkout Only

EXCEPTION PROTOCOLS

Navigating Special Circumstances

Clear, practical guidelines for third-party vouchers, seasonal weather conditions, and ticket flexibility to ensure seamless management of unexpected events.

PARTNER VOUCHERS & PROMOS

Third-Party Promotional Vouchers

Bookings reserved through external platforms, daily deal sites, or partner organizations adhere to specialized vendor terms in addition to our operational requirements:

No-shows or failure to check in on time will forfeit the voucher and may incur full retail tour charges to the card on file.
Expired promotional vouchers are strictly Non-Refundable, though the original cash purchase value may remain applicable toward future retail bookings.
Date adjustments must follow partner validation rules and be confirmed directly through our guest concierge desk.

Luxury vineyard tour guest enjoying wine tasting in wine country

Peaceful sunrise sky with gentle golden clouds over hot air balloon country

SAFETY & FLEXIBILITY ASSURANCE

Weather Cancellations & Ticket Transferability

Guest safety is our highest priority. Hot air balloon flights and outdoor wine excursions are occasionally impacted by high winds, low visibility, or rain. When conditions prevent safe flight, we protect your experience with complete flexibility:

Priority Rescheduling: Your ticket value remains fully intact with seamless priority booking for any available future flight date.
100% Transferable: If your travel plans cannot accommodate a rescheduled flight, your tickets may be transferred to friends, family, or colleagues at zero administrative cost.
Indefinite Credit Validity: Standard weather postponement vouchers carry extended validity so you can revisit California wine country at your convenience.

TRANSPARENT POLICIES • UNFORGETTABLE EXPERIENCES

Ready to Elevate Your Day?

Knowing exactly what to expect is the first step toward a seamless flight and tasting adventure. Secure your preferred departure with complete clarity and peace of mind.